Our Terms and Conditions


Means the person signing overleaf (and if more than one, both or all of you: your obligations being as individuals and together);

“us” and “we”
Means Shuttersouth Limited;

“the goods”
Means the items specified overleaf;

“the site”
Means the place where the goods are to be fitted (as specified overleaf);

“the fitter”
Means the person we contract to fit the goods.


1. We agree to supply and fit the goods at the site, unless it is stated otherwise overleaf.

2. We will try to fulfil our obligations under this contract within a reasonable time. However, any fitting date we give is a guide only and is based upon information given by you and other information known to us at the time. We cannot be held liable for delay or failure to complete the works caused by events beyond our reasonable control. In those cases we will complete the work as soon as reasonably possible.

3. If we have agreed with you to arrange for the goods to be fitted, the following applies:
You agree:

a. To make sure that the fitter has access to the site at reasonable times (between 8.30am and 6.30pm on weekdays) or otherwise as agreed by you and us;

b. That you will not make any material alterations to the windows in areas that the shutters have been agreed to be fitted, and that in particular you have not installed, relocated or removed any fixed items that you have not told us about before we entered into the contract;

c. To provide reasonable access to the room to be fitted (ladder access is not acceptable), to clear the room to provide sufficient working space for the fitter, and co-operate in reducing health and safety risks to an acceptable level.

d. If you wish to cancel or postpone your fitting date within seven working days of the due date, we will incur costs therefore cancellation or postponement may be subject to a £50 charge.

4. Unless we have specifically mentioned otherwise, VAT has been included in all our fees and charges at the applicable rate.

5. All our wood products are of a satisfactory quality, although as wood is a natural product, it can vary in grain or colour.

6. You have the right to cancel this contract within seven days. Under the Cancellation of Contracts made in a Consumer’s Home or Place of Work etc Regulations 2008, you have a right to cancel this contract within seven days from the date of signing the contract.
If you wish to cancel this contract you MUST DO SO IN WRITING and deliver personally or send (which may be by electronic mail) this to the contact details below:
info@shuttersouth.co.uk, or 5, West Central, 20 Portland Street, Southampton SO14 7BH.
Your notice of cancellation is deemed served as soon as it is posted; if sent electronically then it is deemed as served on the day it was sent. Please note that although you have a right to cancel within seven days. you will be required to pay for any goods and services that we supply with your written agreement prior to that date.

7. If you ask to cancel the contract, after the seven day period set out in paragraph 6 above, we will consider agreeing, but we estimate that we will incur the following costs, and cancellation shall be subject to you paying the following charges within seven days of us notifying you of the accepted cancellation;

i. if we have started manufacturing the goods, 50% of the contract price;

ii. if we have completed manufacture of the goods, 75% of the contract price;

iii. any sum remaining unpaid after the date it became due will attract interest at a rate of 3% above the base rate of National Westminster Bank plc.

8. Our Right To Cancel Your Order
Shuttersouth have the right to cancel your order if Shuttersouth would notify you of this by email and no discounts or compensation can be offered under this unforeseen circumstances.

9. The legal ownership of the goods will not pass to you until you have paid all of the money you owe us whether under this agreement or otherwise. You are responsible for the goods as soon as they are delivered to the site and we advise you to check your household insurance to ensure that you are covered.

10. This contract will end if you become bankrupt or otherwise insolvent, or make any arrangement with people you owe money to, in which case we will only carry out work we have started and which has been paid for.

11. We guarantee goods that we have supplied against defects in manufacturing or installation for 5 years after the completion of the work. This guarantee will only apply if:

i. you do not owe us any money under the contract;

ii. you have properly cared for and used the goods and followed any instructions provided by us;

iii. you write to us as soon as is reasonably practicable after discovering a problem that you wish to claim under the guarantee;

iv. you do not move the goods without our prior written consent.
We shall, at our discretion and taking into account fair wear and tear, repair, replace or re-install the goods. Should your claim be the result of fair wear and tear or damage, or if the installation is outside the 5-year Warranty period, there will be a £50.00 (payable at the time of the visit) call-out charge in addition to our then current price for repair and/or cost of any materials used.


12. This agreement is made under English law.

13. Payment Terms
50% of total price deposit with order, with the balance to be paid to the fitter on completion.

Special Offers Terms & Conditions

10% Off Winchester Shutter Range

10% off our Winchester shutter range is subject to minimum order value of £2000. Not in conjunction with any other offer. 10% Off our UK shutter range is subject to minimum order value of £15000. Offer only available at time of purchase. Not available with any other offer. Refer a friend for £25 cash, once your friend has purchased from us, we will pay you a single fee of £25. To be eligible for the recommend fee Shuttersouth must not have previously been in receipt of the recommendees name and address. Payment is made by cheque up to 28 days after a contract has been placed. Not available with any other offer. Lowest price guarantee will match a competitor’s price and beat it by 5%, this must be on a identical product and service and proof of a lower price will be required, the lower price needs to have been found within 7 days of the price match request. Not available with any other offer.

Price Match

If you find the same product for sale at a lower price by one of our competitors and sold with the same service conditions, ask us to price match and beat it. The product must be a matching wood, colour, slat size, tilt rod and hinge colour to qualify and also be inclusive of a 5 year no call out warranty and VAT. Just email the quote to sales@shuttersouth.co.uk. If our sales manager agrees to your request, we’ll happily beat the price when you buy your shutters from us. This offer only applies to new orders and not ones already processed.

Website conditions

  • None of the material on this website may be published, broadcast, re-written or re-distributed in any form without the expressed written permission of Shuttersouth Ltd or the copyright holder of the material. However, any person is hereby authorised to view, copy, and print any document(s) or image(s) published by Shuttersouth Ltd on its www server or any other published source provided that: Reference to Shuttersouth is made when the document(s) or image(s) is used, as follows: ©2012 Shuttersouth.
  • The document is used for informational purposes only.
  • The document is used for personal and non-commercial purposes only.
  • The document will not be copied or posted on any network computer or broadcast in any media.
  • No modifications of any documents are made.
  • Use for any other purpose is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible. Note that any product, process or technology described in a document on this server may be subject of other Intellectual Property Rights reserved by Shuttersouth and not licensed hereunder.

Privacy policy

Any information we collect from you is only for the use of Shuttersouth Ltd, we may use this information to contact you with any future products, offers or related websites within our company. However this will not be given to any third parties. If you wish to be removed from any of our mailing lists please email our marketing team at info@shuttersouth.co.uk and put UNSUBSCRIBE in the email header.

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